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Return and refund

 

1. HOW DO I APPLY FOR RETURN AND REFUND?

From the date of delivery of your order you have a period of 7 days to make a return and a refund request.

 

Return and refund procedure if the products do not suit you:

  • Return the product (s) in their original packaging with a copy of the invoice.

  • Choose the carrier of your choice and send the parcel to this address:
    • Moda Server
    • Rua 8, Lote 1, Zona Industrial de Varziela, Fajozes
    • 4485-273 Vila do Conde
    • Portugal
  • Then please send us an email as soon as you have shipped the package.
  • The refund amount will be created and automatically deducted from your next order, upon receipt by our customer service.
  • We will not accept return and refund requests after the 7 days mentioned.

 

Dropshipping

For our customers in automated dropshipping:
To request a refund as a dropshipping customer, you must systematically return the product to us in its original packaging with a copy of the invoice in order to obtain a refund for the product. Shipping costs are the responsibility of the customer in dropshipping.

 

 

1.1 Conditions of return and refund
Product returns that show signs of use, dirt or incomplete will not be accepted.

Products must be sent in the original packaging or box in the same condition in which they were received by the customer.

We will not accept returns that do not identify the sender.


1.2 Return costs
All shipping costs associated with the return of the product (s) that do not suit you are the sole and exclusive responsibility of the customer.


1.3 Refund
By fulfilling all the conditions mentioned for the return, Moda Server Pro - Fashion Accessories, Lda. will refund the amount of the product (s) returned (s).

Refunds will be made based on the amount paid by the customer at the time of purchase.

 

Methods and periods repayment:

The refund of the products will be created within 15 days after reception of your parcel by our customer service and will be deducted automatically from your next order (Validity period 1 year).

DELIVERY IN UK AND EUROPE

From 15 € per order

CUSTOMER SERVICE +33 (0)6 51 65 60 09

Monday to Friday from 10:30 to 19:30

SATISFIED OR REFUNDED

For 7 days