1. HOW DO I APPLY FOR RETURN AND REFUND?
From the date of delivery of your order you have a period of 14 days to make a return and a refund request.
Refund procedure if you received a defective product:
Please send us a photo by email using the contact form clearly showing the defect on the product.
Indicate the date of purchase on our site.
Enter the product reference.
Then after analysis of your photo by our customer service it will proceed to the refund of the defective product (only products with a real defect will be refunded).
The refund amount will be created and automatically deducted from your next order (Validity 1 year).
Attention: a product that has been refunded remains the property of ModaServerPro, we can at any time claim this product, so you are prohibited from giving, selling or destroying a defective product.
Return and refund procedures if the products do not suit you:
Contact us by email email@example.com or by phone at +33 (0)6 51 65 60 09.
Return the product (s) in their original packaging with a copy of the invoice (shipping and return costs are your responsibility).
Ship the package to this address:
Rua 8, Lote 1, Zona Industrial of Varziela, Fajozes
4485-273 Vila do Conde
Tel: +33 (0)6 51 65 60 09
Then send us an email as soon as you have shipped the package.
We will not accept returns and refunds after the 14 days mentioned.
For our customers in automated dropshipping:
To request a refund as a dropshipping customer, you must systematically return the product to us in its original packaging with a copy of the invoice in order to obtain a refund for the product. Shipping costs are the responsibility of the customer in dropshipping.
1.1 Conditions of return and refund
Product returns that show signs of use, dirt or incomplete will not be accepted.
Products must be sent in the original packaging or box in the same condition in which they were received by the customer.
We will not accept returns that do not identify the sender.
1.2 Return costs
All shipping costs associated with the return of the product (s) that do not suit you are the sole and exclusive responsibility of the customer.
By fulfilling all the conditions mentioned for the return, Moda Server Pro - Fashion Accessories, Lda. will refund the amount of the product (s) returned (s).
Refunds will be made based on the amount paid by the customer at the time of purchase.
Methods and periods repayment:
The refund of the products will be created within 15 days after reception of your parcel by our customer service and will be deducted automatically from your next order (Validity period 1 year).
DELIVERY IN UK AND EUROPE
From 15 € per order
CUSTOMER SERVICE +33 (0)6 51 65 60 09
Monday to Friday from 10:30 to 19:30
SATISFIED OR REFUNDED
For 15 days